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FAQ
Frequently Asked Questions
To ensure the best possible fit, we require you to specify your car’s Make, Model, and Year during the checkout process. This allows our team to verify compatibility and ensure you receive products that are suitable for your vehicle. Please look for the “Additional Information” at checkout where you can provide these details. If you have any questions before placing your order, our customer support team is always happy to assist you.
Our seat covers are designed for easy, DIY installation. Typically, they involve straps, hooks, and sometimes zippers to secure them in place. You generally won’t need any special tools beyond what might be included with the product.
Safety is our top priority. These covers feature specially designed stitching or openings that allow airbags to deploy without obstruction.
Kidy Phyllis Interiors range includes infant car seats (rear-facing only, often with a detachable base), convertible car seats (that transition from rear-facing to forward-facing), and all-in-one car seats (that can be used as rear-facing, forward-facing with a harness, and then as a booster seat). The best type for you will depend on your child’s age, weight, and your long-term needs. Please see the individual product descriptions for the specific type and weight/height limits.
Kidy Phyllis Interiors offers baby car seats with various installation options to suit different vehicles. Many models are equipped with ISOFIX connectors for a secure and direct attachment to your car’s ISOFIX anchors. Additionally, most car seats can also be installed using the vehicle’s seat belts. The specific installation methods available for each car seat will be clearly outlined on the product page and in the instruction manual.
Please refer to the individual product page under the “Description” section for this information. We offer strollers suitable for newborns (with a fully reclining seat or bassinet attachment) up to toddlers weighing upto 22kgs.
Yes, we have a selection of strollers designed for various terrains, including models with larger, air-filled tires and enhanced suspension that are suitable for uneven surfaces and even light jogging. Please look for the terms “All-Terrain” or “Jogging Stroller” in the product name and description for these specialized options. Always ensure the stroller is locked in the jogging mode for running and follow the manufacturer’s safety guidelines.
Our baby carriers are designed to offer various comfortable and ergonomic carrying positions for different ages and stages. These typically include front inward carry (for newborns and younger babies), front outward carry (when baby has good head and neck control), hip carry, and back carry (for older babies and toddlers). The specific carrying positions available will be detailed on the individual product pages.
Yes, we do offer customization on select car interior products. Please visit our Configuration Page to explore the available options, such as personalized embroidery, specific color choices, material upgrades. If you have a unique request not listed, please contact our Customer Support team, and we’ll do our best to accommodate your needs.
We are proud to offer international shipping through our partnership with DHL Express, which delivers to over 220 countries and territories globally. To confirm if we ship to your specific country, please begin the checkout process and enter your full delivery address. If DHL services your area, it will be available as a shipping option. If you have any questions or your country is not immediately visible, please contact our dedicated Customer Support team for assistance.
- Within East Africa: Up to 2 weeks + 1-3 business days.
- Rest of Africa: Up to 2 weeks + 2-5 business days.
- International Up to 2 weeks + 3-7 business days.
Yes, we typically package all items from a single order together in one shipment. This helps ensure a streamlined delivery process for you. In the rare instance that your order requires multiple packages due to size or other logistical reasons, we will notify you and provide separate tracking details for each.
Please refer to our detailed Returns & Exchanges for information on our return policy, including the timeframe for returns and the conditions for eligibility. Our customer support team is also available to assist you with any issues or concerns.
Carefully review the shipping address displayed. You can usually edit the address fields directly on the checkout page before proceeding to payment. If you realize you entered the wrong shipping address after placing your order, contact our Customer Support team as soon as possible via support@kidyphyllisinteriors.com or through the contact form below.
You can click on this link or visit the DHL website and enter your tracking number to view the current status and location of your package.
We aim to respond to all inquiries within 24-48 business hours.
- Email: support@kidyphyllisinteriors.com
- Contact Form: Fill out the contact form. This allows you to provide detailed information about your inquiry, and it will be routed to the appropriate support team member.
- Whatsapp: You can contact our customer support line during our business hours, Monday to Friday, 9:00 AM – 5:00 PM EAT.
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- Contact Details
Help Desk : Wakulima House NKPCU Ground Floor, Room G7
Street: Haile Selassie Ave, Nairobi, Kenya.
Call : +254799020522
Email : info@kidyphyllisinteriors.com
- Working Hours
Monday to Friday: 9.00 AM – 5.00 PM
Saturday: 10.00 AM – 2.00 PM
Sunday: Closed
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