At Kidy Phyllis Interiors, safeguarding your personal data is a fundamental priority. This privacy policy governs the collection, use, and protection of your information when you interact with our website, mobile applications, or customer service channels. By accessing our services, you consent to the practices outlined below.

Article 1. Information We Collect

Personal Data
We collect information that identifies you as an individual, including but not limited to:

• • Contact Details: Name, email address, phone number, shipping/billing address.
  • Payment Information: Payment card details (processed securely via PCI-compliant gateways), M-Pesa transaction records.
  • Account Credentials: Passwords (hashed), purchase history, wish lists.

Automated Tracking Technologies
When you browse our site, we automatically collect:

• • Cookies: Small text files stored on your device to remember preferences (e.g., language, cart items).
  • Log Data: IP address, browser type, device identifiers, pages visited, and referral URLs.
  • Pixels/Tags: Embedded code to measure ad performance

 

Article 2. How We Use Your Data

Operational Purposes

We use the information that identifies you as an individual, including but not limited to:

• • Process orders, send shipping confirmations via DHL, and manage returns.
  • Verify identity to prevent fraud (e.g., address validation with DHL).
  • Provide customer support via email/chat.

Marketing & Analytics

1. With your explicit consent, we may send promotional emails. Opt-out anytime via the unsubscribe link.
2. Analyze website traffic using Google Analytics to improve user experience.

 

Article 3. Cookies & Tracking Technologies

Types of Cookies Used

To enhance your browsing experience and improve our services, we employ cookies and similar tracking technologies. These tools help us remember your preferences, analyze website traffic, and deliver personalized content.

• • Essential cookies: These are necessary for core functionalities such as maintaining your shopping cart and processing checkout, and these operate without requiring your explicit consent.
  • Performance cookies: These collect aggregated data on how visitors interact with our site, allow us to optimize page layouts and loading speeds.
  • Marketing cookies: With your permission, we may also use cookies to display relevant advertisements based on your interests.

You retain full control over your cookie preferences—most web browsers enable you to block or delete cookies through their settings, though this may limit certain features of our website. Additionally, third-party services such as Google Analytics and social media platforms may embed their own tracking technologies, which are governed by their respective privacy policies. We do not use intrusive data collection methods, and you may update your preferences at any time through our Privacy Settings page.

Your Control Over Cookies

Upon your first visit, a cookie consent banner will provide clear options to accept, customize, or decline non-essential tracking. You may update your preferences at any time through:

• • Browser Settings: Delete cookies via Chrome/Firefox/Safari preferences.
  • Consent Management: On your first visit, our cookie banner allows you to:

1. 1. 1. Accept all cookies.
      2. Customize preferences (e.g., reject marketing cookies).
      3. Continue browsing with essential-only cookies.

 

Article 4. Data Sharing & Third Parties

We disclose information only as necessary to:

• • Shipping Partners (DHL): Name, address, phone number for delivery.
  • Payment Processors: Transaction details (card/MPesa last 4 digits only).
  • Legal Compliance: If required by Kenyan courts or tax authorities (e.g., KRA audits).

We never sell your data to third-party advertisers.

 

Article 5. Data Security & Retention

Protection Measures

1. 1. Encryption: SSL/TLS for all data transfers.
   2. Access Controls: Staff training and password-protected systems
   3. PCI-DSS Compliance: Regular security audits for payment data.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Order Records: Purchase details (including shipping addresses and payment confirmations) are stored for 5 years to comply with Kenyan tax regulations and facilitate warranty claims.

• Customer Accounts: Inactive accounts (no logins or purchases) are automatically deleted after 2 years of dormancy.

• Marketing Data: If you opt in to receive promotional communications, we retain your contact information until you unsubscribe or request deletion.

• Service-Related Data: Customer support inquiries, returns, and warranty claims are archived for 3 years after resolution to ensure quality service and dispute resolution.

We conduct annual audits to securely dispose of outdated records through irreversible deletion methods.

 

Article 6. Your Rights

Depending on your location, you may:

• • Access/Correct Data: Request a copy of your stored information.
  • Delete Data: Ask for erasure (exceptions apply for legal records).
  • Withdraw Consent: Unsubscribe from emails or disable cookies.

Submit requests to: privacy@kidyphyllisinteriors.com. We respond within 30 days.

 

Article 7. Policy Updates

Material changes will be posted here with a revised Last Updated date.

 

Contact Us for questions or to exercise your rights:

Email: privacy@kidyphyllisinteriors.com

 

Last Updated: 05/01/2025